STORE POLICY

Returns Policy

WHOLESALE INQUIRIES

Wholesale enquires are welcome, but please understand that I am a one artist operation so any wholesale or bulk orders do need to be placed in advance so that there's enough time to custom make everything before your event or stock date.

If you have an idea, request, wholesale or bulk order please contact me through the About & Contact page so that we can discuss your ideas.

CUSTOMER CARE
&
Returns Policy

As a small artist run business, customer care is extremely important to me so please don't hesitate to reach out if you experience any issues with your orders or purchases. Below is a standard Return Policy as per Australian Consumer Law demands and as a proudly Australian Business, I adhere to all ACC Laws, complying with consumer laws and enhancing customer trust.

As a small business with trust and quality as a cornerstone, if you have any problems don't hesitate to reach out even if it's outside of the standard return policy details as each situation is different and I would still like to personally attend to your queries.

Michelle JK Arts' Return Policy

At Michelle JK Arts, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return policy to help you return your items. Please read the following guidelines carefully.
1. Return Period
You can return your items within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, including all original packaging and tags.
2. Non-Returnable Items
Certain items cannot be returned, including:

Gift cards
Downloadable software products
Some health and personal care items
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at [Customer Service Email] to request a return authorization.
Provide your order number and the reason for the return.
Once approved, you will receive a prepaid return shipping label via email.
Print the label and attach it to your package.
Send the item back to us using the label provided.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you need to exchange an item for the same item, please contact us at [Customer Service Email].
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Legal Compliance
This return policy complies with Australian Consumer Law, which provides consumers with certain rights regarding refunds and returns. For more information, please visit the Australian Competition and Consumer Commission (ACCC) website.
8. Changes to This Policy
We may update this return policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

PRIVACY & SAFETY Policy

Michelle JK Arts follows all Australian Privacy and Policy laws and takes your personal information very seriously. You can feel safe in signing up for our subscriptions, e-mails and online shop as your privacy matters to me and will remain private.

Privacy Policy

Michelle JK Arts is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us on the Contact About Page.